At Feminine Style Shop, we want your shopping experience to be as elegant and effortless as our romantic A-line dresses and sophisticated evening gowns. Below you’ll find all the details about our shipping options and return process, designed with the same care we put into our collections.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your delicate knits and formal gowns arrive in perfect condition.
Order Processing & Delivery Times
- Order Processing: 1-2 business days
- Standard Shipping:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Shipping Fee: $12.95
- Free Shipping:
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Available for orders over $50
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. Please ensure items meet our return requirements:
- Unworn, unwashed, and in original condition
- All tags attached
- Original packaging included
Non-Returnable Items
For hygiene reasons, we cannot accept returns on earrings unless they arrive damaged or defective.
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days with your order number and return details.
- Get Approval: Our style consultants will review your request and send a Return Authorization Number within 2 business days.
- Package Carefully: Include all tags and protective covers in the original packaging.
- Ship Your Return: Send to:
Feminine Style Shop Returns
363 Marion Drive
Walnut Creek, US 94598
We recommend using a trackable shipping service as you are responsible for return shipping costs.
Refund Processing
Once we receive and inspect your return:
- Refunds processed within 5-7 business days
- Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Email confirmation sent when processed
- Note: Your bank may take additional time to post the refund
Exchange Shipping
For exchanges, we cover the shipping costs to send your new item once we receive your return.
Damaged Items
If your boho maxi, formal gown, or any item arrives damaged, email us immediately at [email protected] with photos. We’ll arrange a free return and expedite your replacement or refund.
Sample Return Request Email
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Feminine Style Shop,
I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
Item Name: [e.g., “Romantic A-line Dress in Ivory”]
Size: [Your Size]
Reason for Return: [Please specify – size, style, etc.]
For exchanges, please specify your preferred size/color: [New Size/Color Preference]
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Need Assistance?
Our style consultants are delighted to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.
Thank you for choosing Feminine Style Shop, where every detail—from our chic matching sets to our customer service—reflects feminine grace.