At Feminine Style Shop, we want you to love your romantic A-line dresses, sophisticated evening gowns, and chic accessories as much as we do. If for any reason you’re not completely satisfied, our returns policy is designed with the same elegance and care as our collections.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. Items must be:
- Unworn, unwashed, and in original condition
- With all tags attached
- In the original packaging
Please note: For hygiene reasons, we cannot accept returns on earrings unless they arrive damaged or defective. All other accessories and clothing items are eligible for return.
How to Initiate a Return or Exchange
- Contact us within 15 days of receiving your order at [email protected] with your order number and details about the item(s) you wish to return or exchange.
- Wait for approval – Our style consultants will review your request and send you a Return Authorization Number within 2 business days.
- Package your return – Carefully pack the item(s) in their original packaging, including all tags and protective covers.
- Ship your return – Send the package to our boutique at:
Feminine Style Shop Returns
363 Marion Drive
Walnut Creek, US 94598 We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Return Shipping Options
You may choose your preferred shipping method for returns. Original shipping fees are non-refundable.
For exchanges, we’ll cover the shipping costs to send your new item once we receive your return.
Refund Processing
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You’ll receive an email confirmation when your refund has been processed
Please note it may take additional time for your bank or credit card company to post the refund to your account.
Damaged or Defective Items
If your romantic A-line dress, boho maxi, or any other item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Feminine Style Shop,
I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
Item Name: [e.g., “Romantic A-line Dress in Ivory”]
Size: [Your Size]
Reason for Return: [Please specify – size, style, etc.]
For exchanges, please specify your preferred size/color:
[New Size/Color Preference]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Questions?
Our style consultants are here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.
Thank you for shopping with Feminine Style Shop, where every detail—from our sophisticated evening gowns to our customer service—is handled with feminine grace.