At Feminine Style Shop, we believe elegance should extend to every aspect of your experience with us. Below you’ll find answers to our most commonly asked questions about our feminine, sophisticated collections and services.
About Our Products
What styles of clothing do you specialize in?
We specialize in feminine, elegant styles ranging from Boho maxi dresses to Formal gowns and Evening wear. Our collections include:
- Timeless A-line and Fit-Flare silhouettes
- Romantic Open Back and Long sleeve designs
- Chic Matching Sets and Knits for effortless style
- Versatile pieces that transition from day to night
Do you offer plus sizes?
Yes! We’re proud to offer a selection of our most popular styles in Plus Sizes, because feminine elegance comes in all sizes.
How do I care for my Feminine Style garments?
Each garment comes with specific care instructions. As a general rule:
- Hand wash delicate items like our Evening gowns and Open Back designs
- Lay flat to dry our Knits to maintain their shape
- Store Bags and Accessories with the provided dust bags
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
How can I track my order?
Once your order ships (within 1-2 business days), you’ll receive a confirmation email with tracking information. You can follow your package’s journey from our California headquarters right to your doorstep.
Shipping & Delivery
What shipping options are available?
We offer two beautifully balanced options:
- Standard Shipping (10-15 business days): $12.95 via DHL/FedEx with white-glove handling
- Complimentary Shipping (15-25 business days): Free for orders over $50 via EMS
All orders are personally checked by our Walnut Creek team before dispatch.
Do you ship internationally?
Yes! We deliver worldwide with the exception of some Asian and remote regions. Whether you’re in Paris or Perth, we’ll get your Midi dresses or Jackets to you with our signature feminine touches.
How is my order packaged?
Every garment is lovingly folded in tissue paper with our signature lavender sachet – because unboxing should be as delightful as wearing our pieces.
Returns & Exchanges
What is your return policy?
We offer a generous 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return or exchange?
Simply email our style consultants at [email protected] with your order number and details about the Formal gown, Pants & Jumpsuits, or other item you wish to return. We’ll guide you through the process with our signature care.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Contact & Support
How can I contact customer service?
Our style consultants are available via email at [email protected]. We typically respond within 24 hours (excluding weekends).
Where is Feminine Style Shop located?
Our headquarters is at 363 Marion Drive, Walnut Creek, CA 94598, where every order receives personal attention before being sent to its new home.
Have a question we haven’t answered? Reach out to us – we’re here to make your Feminine Style experience as effortless and elegant as our designs.